Frequently Asked Questions

Logging in and access to MedEd 2020

How do I log into the Future Proof 2020 Summit Platform?

The summit platform is OnAIR. You may use the event platform on both desktop or tablet. We recommend using Google Chrome to access the platform. For Google Chrome download and install instructions, please click here.
Make sure you log in early to update your profile, camera and microphone settings to get the most out of your networking.

Step 1: Please click here on Saturday to access the live portal.

Step 2: You will then be asked to sign in, please do so by using your email address and pin sent to you via email.

Step 3: Accept the Privacy Terms, update your profile and select your time zone for your Program Schedule to update automatically.
If you need to update any profile, camera or microphone settings, please click on your initials on the top right-hand side and select edit settings.

We suggest you test the settings of your camera and microphone before you logon to the portal. To test this, you will need to find your sound settings in the control panel of your desktop. Sessions will not use your camera or microphone unless you are a presenter of the specific session however the networking and breakout sessions will utilise your camera and microphone. Please also note that the platform does not use virtual backgrounds, thus please ensure you are located in a space with appropriate lighting and background.

Have you interacted with us using two different emails?

To access the summit platform, use the email you registered with. If you do not recall the email you registered with or would like to update your email, contact

Navigating the platform

How do I enter a session on the platform?

Once you are logged in, scroll down the Program Schedule to view the Sessions and click on “Join” to access them. If you would like to view the presentation description and speakers prior to going into the session, you may do so by clicking on the name of the session. This will bring up the information on the right hand side. Please note, sessions will be made accessible at the designated session time . If the session time has commenced and no speaker is active, please be patient as the session will start shortly.

To go back to the Program Schedule, do not click the “back” arrow in your browser, but instead, click the “Back to timeline” option at the top left-hand side of the platform.

Can I access the abstract posters through the platform?

A Poster listing will be displayed so that you can view the accepted posters. Once you have decided which poster you would like to view, click on the poster name to enter into the room with the presenter. In the room you will be able to download the poster, connect with the presenter via “Meeting Hub” and join the queue to hear from the poster. The poster presenter will admit you into the session and you will be able to ask questions by unmuting your microphone.

Who do I contact if the platform isn't working?

If you have any queries about the portal including to update your profile, using the timeline or camera and microphone problems, please click on the “Help” button on the top right hand side of your screen

If you need technical support, simply click on the “Live Support” icon on the top right-hand side of the platform and explain in a few words the issue you are experiencing. The Summit Managers will endeavour to assist as soon as possible.


What time zone is the Summit Program in?

All session times are in Australian Eastern Daylight Time (AEDT), and is the time zone used in Victoria and New South Wales. 

How can I ask questions and take notes during sessions?

Once you have selected a session to attend, you will have the option to ask questions under the “Live Q&A” section located on the right-hand side of the screen. All questions will be reviewed by the moderators and a selection of diverse questions will be seen on screen and
presented to the speakers by the Chair. You can upvote questions by clicking the thumbs up button that appears next to a question that has been asked.

You may take notes in “My Session Notes”. To export your notes, simply click on the “Export” icon on the top left-hand side of the platform and select “Export My Notes”.

How can I connect with other attendees?

You may connect with other attendees within each session in the public “Discussion Forum” located on the right-hand side of the screen. Once selected, the discussion pop up will appear on the right-hand side of the screen.

Speakers have included interactive tools such as “Live Poll” in their presentations. The poll question will launch on the right-hand side of the screen. The poll results will appear once attendees have selected their answer and the speaker selects to display the outcome.

How long are the sessions available for?

 Sessions will be available for attendees for 1 year through the demand library, however attendees won’t be able to download sessions.

Are sessions live or on demand?

All sessions will be live streamed through the platform and be made available on demand once the summit has concluded. To access the presentations on demand please click here. 

Will I receive CPD points from attending MedEd 2020

You can receive 2 CPD points per hour attended. the CPD points must be self recorded.

Attendee Guidelines